Shipping & Returns Policy


Orders

We reserve the right to cancel any order, refund, credit, or reshipment at our discretion without notice. Erestaurantware also reserves the right to refuse service

Similarly, once an order is placed, we cannot guarantee that it can be canceled. If you wish to cancel an order, please contact us as soon as possible. A cancellation and/or restocking fee may be deducted from your return credit to cover the cost of canceling the items and/or processing the items back into stock. This fee could be up to 50% of the item(s)’ cost. Customized products are non-modifiable, non-cancellable, and non-returnable


Returns

We do not guarantee return authorization. Each situation will be handled on a case by case basis.


Furniture Policy

It is our goal to maintain the best customer service combined with the lowest cost to our customers. We must make you aware of the following terms of business before you proceed:

NO RETURNS OR EXCHANGES ARE PERMITTED FOR FURNITURE

Restaurant furniture manufacturers do not allow returns because the furniture is manufactured for you with your color and material selections. Once an order is placed with the manufacturer, you are liable for the expense of the furniture, any accessories, shipping, and other costs as indicated on our quote to you. Due to variations in display of colors and textures by computer screens, we encourage you to request a sample of finishes if you are matching existing colors or demand a close match in material finish. Returns due to color selection are not permitted. Some material and color selections require an extended lead time by the manufacturer, frequently in the 4-12 week range, though not guaranteed. You should obtain an estimate of the delivery date for furniture.

In order to keep our prices the lowest in the market for all customers, we pass along the manufacturer terms and conditions, including any shipping costs, to customers for special order items.

We value your business and hope you appreciate our policy, which protects you from costs incurred by other clients since we do not distribute those costs across all of our products and customers. We appreciate your loyalty to our company and conduct business only within the above terms and conditions.

After our receipt of this document and payment arrangements, your order will be processed and sent to you as soon as possible. Thank you for your support and your business



Parts Policy

  Thank you in advance for your part request. Before you submit your inquiry, please be aware of the following:

  In order to keep our prices as low as possible, we pass along the manufacturers’ terms and conditions, including any shipping costs to customers for parts orders. If you agree to these terms and conditions, please fill out the parts request form. After we receive your request we will send you an email to gather more information.


Shipping Carriers

  Most items ship via Federal Express, UPS, although large and heavy items may need to ship via freight carrier. We do not ship outside of the 48 U.S.Continental States.


Disputes

  Any dispute relating in any way to your visit to the Site or to the products you purchase through the Site shall be submitted to confidential arbitration in Santa Clara County, California, except that to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of California. You hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts of California. Arbitration under these Terms of Use shall be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Site or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned.


Standard returns:

NEW and UNUSED merchandise may be returned for refund, exchange, or credit within 30 days of the invoice date. Each return is subject to a 25% restocking fee, which will be already deducted from the amount of your refund. The remaining balance will be refunded to you upon inspection of the items. The customer is responsible for all shipping costs (shipping label, packaging, and etc). All returns must be in the original packaging, new, and unused. Please complete the product return form and a representative will be in contact with you shortly which can be found here https://www.erestaurantware.com/index.php?route=account/return/add 

Returns are subject to a 25% restocking fee in order to keep prices low. 


Exchanges: 

If you prefer an exchange, the restocking fee would be waived.  However you are responsible for all of the return shipping fees. All items must be in original packaging, new, and unused in order to be accepted.


Defective / missing items: 

Missing or defective item(s) must be reported within 5 business days of the invoice date. Contact a representative at info@erestaurantware or 1-877-699-9561 for further information. 


Special Order item returns: 

Special order items like custom furniture can not be returned and are final sale. Contact us at info@erestaurantware or 1-877-699-9561 with any questions.


Final sale items include: