Privacy Policy

Effective Date: 7/1/2025

GoChefSupply respects your privacy and is committed to protecting the information you provide when using our website. This Privacy Policy explains how information may be collected, used, shared, and protected when you visit, use, or make a purchase through the GoChefSupply website.

Information We Collect

We may collect information you provide when you place an order, request product information, contact customer service, submit a return request, sign up for communications, create an account, or otherwise interact with our website.

Depending on your interaction with GoChefSupply, the information we collect may include your name, billing and shipping address, telephone number, email address, account information, order details, and other information necessary to process transactions and provide customer service.

How We Use Information

We may use information provided by customers to:

Process and fulfill orders.
Provide shipping and delivery services.
Respond to customer questions and service requests.
Process returns, exchanges, refunds, and warranty-related inquiries.
Provide requested product information and pricing.
Communicate with customers regarding orders, products, services, and customer support.
Maintain and improve our website, products, services, and shopping experience.
Detect, prevent, and address fraud, security issues, or other unauthorized activity.
Comply with applicable legal and regulatory requirements.

Sharing Information

GoChefSupply does not sell or rent customer information or customer lists to third parties.

We may share information when reasonably necessary to process an order, provide customer support, fulfill a service request, deliver products, or comply with applicable law.

For certain products and services, it may be necessary to provide relevant customer or order information to a manufacturer, distributor, supplier, shipping provider, payment processor, or other service provider. For example, a manufacturer or distributor may need to contact a customer regarding product delivery, installation, warranty service, or other product-related matters.

We may also disclose information when required by law, legal process, or a valid governmental request, or when necessary to protect the rights, property, or security of GoChefSupply, our customers, or others.

Cookies and Website Information

GoChefSupply may use cookies and similar technologies to operate and improve our website, understand website usage, remember certain preferences, maintain website functionality, and provide a better shopping experience.

Cookies are generally small data files stored by your web browser. Cookies may contain information used to support website functionality and preferences. Cookies do not contain your full payment card number.

You can manage or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality or availability of some features on our website.

Payment Information

GoChefSupply does not intentionally store customers' full payment card information on our website.

Payment information may be processed through third-party payment providers or other payment-processing services used to complete transactions. These providers may collect and process payment information in accordance with their own privacy policies and security practices.

Text Messages and Promotional Communications

If you choose to request information, receive promotional communications, or participate in a text-message program offered by GoChefSupply, standard message and data rates may apply depending on your mobile service plan.

You may receive messages relating to requested pricing, promotions, order information, or other communications for which you have provided consent, where applicable.

You may opt out of promotional text messages by following the instructions provided in the applicable messages or by contacting GoChefSupply.

Information Security

GoChefSupply takes reasonable measures designed to protect information submitted through our website against unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Customers should take appropriate precautions when using online services, including protecting account credentials and using secure devices and networks.