Shipping & Returns Policy

Orders

GoChefSupply reserves the right to cancel an order, issue a refund or credit, or arrange a reshipment when necessary. We also reserve the right to decline service.

Once an order has been submitted, cancellation cannot be guaranteed. If you need to cancel or modify an order, please contact GoChefSupply as soon as possible. Depending on the order status and product type, cancellation or restocking charges may apply. Cancellation and restocking charges may be up to 50% of the item's purchase price when applicable.

Customized products cannot be modified, canceled, or returned once the order has been processed.

Returns

Return requests are reviewed individually and require authorization before merchandise is returned. Return authorization is not guaranteed.

Products must meet the applicable requirements outlined in this policy before a return, exchange, refund, or store credit can be approved.

Standard Returns

New and unused merchandise may be eligible for a refund, exchange, or store credit when requested within 30 days of the invoice date.

Approved standard returns are subject to a 25% restocking fee. The restocking fee will be deducted from the eligible refund amount after the returned merchandise has been received and inspected.

The customer is responsible for return-related shipping expenses, including applicable shipping labels, packaging, and other return transportation costs.

Returned merchandise must:

• Be new and unused.
• Be returned in the original packaging.
• Be complete and include all applicable accessories and components.
• Meet any additional manufacturer return requirements that apply to the product.

To request a return, please complete the GoChefSupply Return Request Form.

A GoChefSupply representative will review the request and contact you regarding the next steps.

Exchanges

If an eligible product is exchanged instead of returned for a refund, the standard 25% restocking fee may be waived.

Customers are responsible for applicable return shipping costs and any shipping costs associated with the replacement item.

All merchandise submitted for exchange must be new, unused, and in its original packaging.

Exchange eligibility is subject to product type, manufacturer requirements, and return authorization.

Defective or Missing Items

Missing or defective items must be reported within 5 business days of the invoice date.

Please contact GoChefSupply at 877-699-9561 or info@gochefsupply.com as soon as the issue is identified. We will provide instructions for documenting the issue and determining the appropriate resolution.

Do not return a defective or damaged product without receiving return instructions from GoChefSupply.

Furniture Policy

Furniture orders are generally final sale and cannot be returned or exchanged once the order has been submitted to the manufacturer.

Restaurant furniture is generally manufactured or ordered according to the customer's selected configuration, including applicable colors, materials, finishes, dimensions, and other options. Customers should carefully review all furniture selections before placing an order.

Because colors, textures, and finishes may appear differently on computer and mobile displays, customers who require a close match to existing furniture or décor are encouraged to request available material or finish samples before ordering.

Returns or exchanges based solely on color, texture, or finish selection are not permitted.

Certain furniture configurations and finishes may require extended manufacturer lead times. Lead times can vary, including periods of approximately 4–12 weeks, and are not guaranteed unless specifically confirmed in writing.

For special-order furniture, the customer is responsible for applicable manufacturer charges, accessories, shipping costs, and other costs associated with the order.

GoChefSupply passes applicable manufacturer terms and conditions to customers for special-order furniture and other specially manufactured products.

Parts Policy

Before ordering replacement parts, please review the following requirements:

• Parts and specially ordered items cannot be returned.
• Refunds are not available for parts orders.
• Depending on manufacturer availability, parts may have lead times exceeding 14 business days.
• Additional manufacturer terms and conditions may apply.

GoChefSupply passes applicable manufacturer terms and conditions, including shipping costs, to customers for parts orders.

After receiving a parts request, a GoChefSupply representative may contact you for additional information needed to identify and process the requested part.

Shipping Carriers

Most orders are shipped through major parcel carriers such as Federal Express or UPS. Large, heavy, oversized, or otherwise freight-eligible products may ship through a freight carrier.

GoChefSupply currently ships within the 48 contiguous United States. Alaska, Hawaii, U.S. territories, and international destinations are not included unless specifically agreed to by GoChefSupply.

Shipping methods and carriers may vary depending on product size, weight, destination, manufacturer requirements, and availability.

Special-Order Items

Special-order products, including certain custom furniture and products manufactured or configured specifically for a customer, are final sale and cannot be returned or canceled once the order has been submitted to the manufacturer.

Special-order status will be identified on applicable product pages or communicated during the ordering process.

If you have questions about a special-order product before purchasing, please contact GoChefSupply at 877-699-9561 or info@gochefsupply.com.

Final Sale Items

The following categories are generally final sale and are not eligible for standard returns:

• Special-order products identified as final sale on the applicable product page.
• Closeout and sale merchandise.
• Perishable and consumable products, including food and disposable products such as lids, plates, and cups.
• Products sold in aerosol cans.
• Products containing flammable liquids.
• Hazardous-material products.
• Furniture.

Manufacturer-specific restrictions may also apply.

Return Authorization

Do not ship merchandise back to GoChefSupply without receiving return instructions or authorization when required.

Unauthorized returns may be refused or delayed.

Return eligibility, shipping responsibility, restocking fees, and refund amounts may vary according to the product category, manufacturer requirements, order status, and applicable provisions of this policy.

Refunds

Eligible refunds are processed after the returned merchandise has been received and inspected.

Applicable restocking fees, return shipping costs, cancellation charges, or other authorized deductions will be deducted from the amount otherwise eligible for refund.

The original payment method may be used for eligible refunds unless another arrangement has been authorized by GoChefSupply.

Contact GoChefSupply

For questions regarding shipping, returns, exchanges, defective or missing merchandise, or special-order products:

Phone: 877-699-9561
Email: info@gochefsupply.com

Please have your order number or invoice information available when contacting customer service.

Legal Terms

The legal terms governing use of the GoChefSupply website and purchases made through the website, including applicable provisions concerning disputes, arbitration, limitation of liability, warranties, jurisdiction, and other legal matters, are subject to the applicable GoChefSupply Terms of Use and Standard Terms of Sale.

Customers should review those terms before completing a purchase.

For information about freight shipments, delivery requirements, freight damage, and delivery services, please see our Freight & Delivery Policy.