Freight & Delivery Policy
GoChefSupply ships restaurant equipment, furniture, and foodservice supplies using shipping methods appropriate for the product, order size, weight, destination, and manufacturer requirements. Large, heavy, oversized, or otherwise freight-eligible products may be shipped by a freight carrier.
Freight Shipments
Freight delivery may apply to large, heavy, oversized, palletized, or otherwise freight-eligible products.
Freight carriers and delivery methods may vary depending on the product, manufacturer, shipping destination, availability, and other applicable requirements.
Estimated delivery dates are not guaranteed unless specifically confirmed in writing by GoChefSupply.
Some products may require additional time for manufacturer processing before shipment.
Delivery Address
GoChefSupply currently ships within the 48 contiguous United States unless otherwise agreed to by GoChefSupply.
Customers are responsible for providing a complete and accurate shipping address and any other information required to facilitate delivery.
Certain freight shipments may require a commercial delivery address, appropriate receiving facilities, or other delivery requirements depending on the product and carrier.
Additional charges may apply if special delivery services are required or if the shipping address requires additional handling.
Freight Delivery Appointment
Depending on the carrier and shipment, the freight carrier may contact the customer to arrange or confirm delivery.
Customers should make reasonable arrangements to be available to receive freight shipments when required.
Failure to accept or receive a shipment may result in additional carrier charges, storage charges, redelivery fees, or other costs for which the customer may be responsible.
Inspecting Freight Shipments
Customers should carefully inspect freight shipments when they are delivered.
Before accepting delivery, inspect the packaging, pallet, cartons, and visible portions of the merchandise for signs of damage.
If visible damage is present, customers should document the condition of the shipment with photographs and notify the freight carrier at the time of delivery when possible.
Customers should retain all packaging materials until the shipment has been fully inspected.
If damage is discovered after delivery, contact GoChefSupply as soon as possible and provide photographs and other information requested by customer service.
Concealed Damage
Damage that is not visible until the product is unpacked should be reported to GoChefSupply as soon as it is discovered.
Please retain the original packaging, cartons, pallets, and other shipping materials until GoChefSupply provides further instructions.
Photographs of the product, packaging, shipping labels, and any visible damage may be required to assist with the carrier or manufacturer claim process.
Do not discard damaged merchandise or shipping materials unless instructed to do so by GoChefSupply or the applicable carrier or manufacturer.
Delivery Services
Standard freight delivery generally provides delivery to the carrier's standard delivery location or service level applicable to the shipment.
Inside delivery, liftgate service, residential delivery, appointment delivery, room-of-choice delivery, assembly, installation, unpacking, debris removal, and other special services may not be included unless specifically stated at the time of purchase.
Additional charges may apply for requested or required special delivery services.
Customers should contact GoChefSupply before ordering if they require specific delivery services.
Residential and Limited-Access Deliveries
Some locations may be considered residential, limited-access, remote, or otherwise subject to additional carrier requirements.
Additional delivery charges may apply depending on the destination and services required.
Customers should provide accurate delivery information when placing an order so that appropriate shipping arrangements can be considered.
Shipping Delays
Delivery times may be affected by manufacturer processing, product availability, carrier schedules, weather, transportation conditions, holidays, destination restrictions, or other circumstances outside the control of GoChefSupply.
Shipping and delivery estimates are provided for informational purposes and are not guaranteed unless specifically confirmed in writing.
GoChefSupply is not responsible for carrier delays or other circumstances beyond our reasonable control.
Manufacturer and Special-Order Shipments
Certain equipment, furniture, replacement parts, and special-order products may ship directly from a manufacturer, distributor, or supplier.
Manufacturer shipping requirements, lead times, delivery procedures, and applicable charges may vary by product.
Customers may be contacted if additional information is required to arrange delivery.
Special-order products may be subject to additional manufacturer terms and conditions.
Freight Charges
Shipping charges may vary based on product size, weight, destination, shipping method, manufacturer requirements, and applicable carrier rates.
Additional charges may apply when a shipment requires special handling, additional delivery services, redelivery, storage, address changes, or other services beyond the originally quoted shipment.
Any applicable additional charges may be the responsibility of the customer.
Address Changes
Customers should contact GoChefSupply as soon as possible if a shipping address needs to be changed after an order has been submitted.
Address changes cannot be guaranteed once an order has entered processing or has been shipped.
Carrier fees, manufacturer charges, or other costs resulting from an approved address change may apply.
Refused or Undeliverable Shipments
Customers should contact GoChefSupply before refusing a shipment whenever possible.
A shipment that is refused, returned, or becomes undeliverable may result in additional shipping, return freight, storage, restocking, cancellation, or manufacturer charges.
The customer may be responsible for applicable charges associated with a refused or undeliverable shipment.
Contact GoChefSupply
If you have questions about freight delivery, shipping requirements, delivery services, or a shipment that has arrived damaged, please contact GoChefSupply:
Phone: 877-699-9561
Email: info@gochefsupply.com
Please have your order number, invoice information, tracking information, and photographs available when contacting customer service regarding a freight shipment.
For information about returns, exchanges, refunds, and return eligibility, please see our Shipping & Returns Policy.